IN-PERSON CLASSROOM SEMINARS

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Canceled Paul Endress: Effective Communication in a Demanding Work Environment


A Two-Day Classroom Seminar (CPE Approved)

Register Soon to get Early Bird Pricing.

If you have ever wondered why some people just don't "get it" or been on the receiving end of a bad communication where you thought you "heard" someone say one thing only to find out that they meant something else, this two-day course can help. As the demographics and economics of the energy industry change and the workforce is becoming more diverse and dispersed, the importance of effective communication is increasing. At the same time, the impact of communication mistakes is becoming more severe.

This highly interactive and engaging two-day live seminar uses instructor experience, current research, and best practices to give participants set of tools that they can put to use immediately to communicate in ways that make them more effective in a wide variety of situations.

You can expect actionable practical information and real world techniques that you can put to use immediately to enable you to resolve difficult problems and take advantage of opportunities created by the changes taking place in today's energy and electric power industries.

What You Will Learn
  • A practical definition of "communication" and how to know if you have been effective.
  • Six easy-to-use universal principles of communication that will change the way you approach every communication situation.
  • How to use the easy-to-understand communication styles model to understand your natural communication tendencies and the tendencies of those around you.
  • How to map the communication patterns within a group to discover strengths and solve problems.
  • What to do when natural styles of communication of team members are incompatible with each other.
  • How to be assertive without being passive or aggressive. What to do when confronted with passive/aggressive behavior.
  • The four basic motivations that underlie all communication. How to recognize them and use them to your advantage.
  • The eight major types of difficult people, why they are difficult, and how to help them stop each of them from being difficult with you
  • How to use physiology and speech patterns to create rapport with anyone you meet
  • The power of internal representational systems and how to adjust to the system of the person you are communicating with to make it easy for them to understand you.
  • How to effectively use nonverbal communication to make sure that your message is understood the way you intended.
What You Will Also Learn
  • How to read nonverbal messages to uncover hidden meanings.
  • How to listen in a way that allows you to understand what someone is really saying
  • How to eliminate objections and dissolve resistance to your ideas.
  • What to do when people are uncooperative.
  • The psychology of emotions and how to control them (yours and other people's) in any situation.
  • How to use questions to help people to adopt your ideas.
  • How to use questions to get people to solve their own problems and own the solution.
  • Intergenerational communication issues and solutions.
  • Listening for metaphors to get insight into especially difficult situations.
  • The best practices of using email effectively. When to use it and how to turn it to your advantage.
Seminar Agenda
  • 1st Day AM - Definition, rules, and principles of effective communication
  • 1st Day AM - Communication Styles and difficult people
  • 1st Day PM - Representational systems and rapport
  • 1st Day PM - Non verbal communication
  • 2nd Day AM - Using questions to get your ideas across
  • 2nd Day AM - Listening to understand others
  • 2nd Day PM - Email best practices
  • 2nd Day PM - Advanced subjects as time permits
Hotel and Seminar Information
This is a highly interactive live group seminar that will engage and challenge participants while allowing them to experience and practice what they learn (without using role playing) so that they can immediately use their new skills when they return to work.This two-day seminar will be held at the hotels listed below or can be conducted on-site at your facilities. The seminar will start promptly at 8:00 AM and will finish at 4:00 PM on the first day. On the second day, the seminar will resume at 8:00 AM and will finish at 2:30 PM. The program includes continental breakfast, and lunch on both days. Each attendee will receive an extensive workbook and will complete an individual action plan which can serve as a useful ongoing resource.
COVID 19 Information: Please click here for the PGS Covid-19 policy. You can confirm each hotel's specific COVID 19 policy using the link(s) provided below.
Registration Fee and Discounts
The price for this comprehensive two-day seminar is $1,495 (USD).
Register online or Call (440) 853-1038.
  • Additional attendees and government employees receive a 10% discount.
  • Register 4 or more attendees and receive 20% Off. Special pricing is available for groups of 5 or more.
    If you want attendees to pay with separate credit cards or have other questions, please call (440) 853-1038 for assistance.
Payments and Cancellations
Payment is due prior to the start of the seminar by Visa, Master Card, American Express, or corporate check. Seminar fees will be charged to your credit card at the time of registration unless other arrangements have been made. Please make checks payable to "PGS Energy Training" 26 Teal Lane • Hilton Head Island, SC 29926. Cancellations will result in a credit that is good for 2 years which can be transferred to a colleague. Substitutions may be made at any time. For more information on PGS policies regarding administrative matters and complaint resolution, please contact our offices at (440) 853-1038.
CPE Credits in Specialized Knowledge

This live group seminar is eligible for 14.0 CPE credits. Be aware that state boards of accountancy have final authority on the acceptance of individual courses for CPE credit. As of January 1, 2002, sponsored learning activities are measured by program length, with one 50-minute period equal to one CPE credit. One-half CPE credit increments (equal to 25 minutes) are permitted after the first credit has been earned in a given learning activity. You may want to verify that the state board from which your participants will be receiving credit accept one-half credits.

PGS Energy Training is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org. CPAs interested in attending any seminars should contact our offices for details on CPE credits granted and any prerequisite requirements.
PGS Energy Training is registered with GARP as an Approved Provider of Continuing Professional Development (CPD) credits. If you are a Certified FRM or ERP, please record this activity in your Credit Tracker at http://www.garp.org/cpd. Please inform PGS Energy Training that you are a GARP CPE participant upon seminar registration.

The Global Association of Risk Professionals (GARP) is a not-for-profit membership association dedicated to preparing professionals and organizations for making better-informed risk decisions. GARP's membership represents more than 150,000 risk management practitioners and researchers at academic institutions, banks, corporations, government agencies, and investment management firms in 195 countries and territories. GARP administers the Financial Risk Manager (FRM) and Energy Risk Professional (ERP) Exams – certifications recognized by risk professionals worldwide. Visit www.garp.org/cpd.
Who Should Attend

This course is designed for anyone currently working with other people and who desires to further enhance their understanding of how to communicate effectively to lead, motivate, and manage others. In today's multicultural and dispersed workforce this can include traditional direct reports, as well as other team members, outside vendors, contractors, and others where management is by influence rather than direct line authority.

Some of the job titles who typically attend this seminar include energy and electric power executives; attorneys; government regulators; traders and trading support staff; marketing, sales, human resources professionals, purchasing and risk management personnel; accountants, auditors, and other financial professionals; plant operators; engineers; and corporate planners.

Some of the companies that usually attend this program include (but are not limited to) energy producers and marketers; utilities; banks & financial houses; industrial companies; accounting, consulting & law firms; municipal utilities; government regulators and electric generators.

Prerequisites and Advance Preparation

This fundamental level group live seminar has no prerequisites. Prior to the course, participants will be asked to complete an on-line communication style assessment and bring the results with them to class. The assessment takes about ten minutes to complete.

Why Choose PGS?

PGS seminars are known for their clear explanations and in-depth content. Register for a PGS class today, and join the over 10,000 energy professionals who have already attended one of PGS's proven programs.

Program Level & Delivery Method
Basic level. This fundamental course begins with basic material and then proceeds to the intermediate level. Delivery method is "Group-Live.”